Help and contact

Support

One page, one team. Whether you use an application we publish or you are a client mid-project, this is where you reach us.

How to reach us

Email (fastest): contact@jdsolutions.vn
Telephone: +84 962 681 311
Post: Floor 9, 3D Center Building, No. 3 Duy Tan Street, Cau Giay Ward, Hanoi, Vietnam
Hours: Monday to Friday, 09:00 – 18:00 (GMT+7)

We will never ask for your password, one-time code, card number or Apple ID credentials. Nobody from JD Solutions has a reason to request them, by any channel.

Response targets

First reply: Within 1 business day
Production outage, existing client: Within 4 business hours
Bug report, published application: Triaged within 2 business days
Privacy or data request: Within 30 days, as required by law

Reporting a problem

Send the following in your first message. It usually removes an entire round of back-and-forth.

Application name and version number
Device model and operating system version
What you expected to happen, and what happened instead
The steps that reproduce it, in order
Screenshots or a screen recording, if the problem is visible
When it started, and whether it worked before
The country or region of the store you installed from

Support for published applications

This page is the support address published with every application we release. If you arrived here from a store listing, name the application in your message — we maintain more than one.

For deletion of an account or data held inside an application, see the privacy policy. It sets out what we hold, how to ask for it back and how to have it erased.